Privacy Policy for UNACABZ

Last Updated: March 2026

Welcome to UNACABZ, your trusted partner for taxi and tour services in Sri Lanka. At UNACABZ, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, www.unacabz.com, and utilize our comprehensive taxi and tour services across Sri Lanka.

By accessing or using our website and services, you signify your understanding and agreement to the terms and practices described in this Privacy Policy. We encourage you to read this document carefully to understand our approach to your privacy.

1. Information We Collect

To provide you with seamless and efficient taxi and tour services, we collect various types of information. This collection occurs primarily when you interact with our website or communicate with us to book a ride or tour.

Personal Information

When you make a booking or inquiry, we may collect personally identifiable information that allows us to fulfill your service requests and communicate effectively with you. This includes:

• Full Name: To identify you for booking and service purposes.
• Phone Number: For direct communication regarding your travel arrangements, confirmations, and urgent updates.
• Email Address: To send booking confirmations, service updates, invoices, and respond to your inquiries.
• Pickup and Drop-off Locations: Essential for planning your routes and ensuring timely service.
• Travel Dates and Times: To schedule your transportation and tour services accurately.
• Special Requests: Any specific requirements or preferences you communicate to us to enhance your travel experience.

Automatically Collected Information

As you navigate and interact with our website, we may automatically collect certain data to improve your browsing experience and the overall quality of our services. This information is typically non-personally identifiable and includes:

• IP Address: To understand geographical usage patterns and for security purposes.
• Browser Type: To optimize website compatibility and performance.
• Device Information: Such as your mobile device type or computer operating system, to ensure our website functions correctly across various platforms.
• Pages Visited on Our Website: To analyze user behavior and identify popular services or areas for improvement.
• Date and Time of Visit: For traffic analysis and service optimization.

This automatically collected data helps us to continually enhance our website’s functionality, tailor our services to user needs, and maintain a secure online environment.

2. How We Use Your Information

Your information is primarily used to deliver and improve the high-quality taxi and tour services that UNACABZ offers. Specifically, we use the collected data for the following purposes:

• To Confirm Bookings and Reservations: Processing and confirming your taxi and tour bookings.
• To Communicate Travel Arrangements: Keeping you informed about your ride or tour details, including driver assignments and schedule changes.
• To Provide Transportation Services: Facilitating airport transfers, inter-city travel, and customized tours across Sri Lanka.
• To Enhance Website and Customer Experience: Analyzing usage patterns to make our website more user-friendly and our services more efficient.
• To Respond to Inquiries and Support Requests: Addressing your questions, feedback, and providing timely customer support.
• To Send Important Updates: Delivering booking confirmations, service alerts, and other critical information related to your travel.

We are committed to collecting only the information that is strictly necessary to provide our transportation and tour services effectively and responsibly.

3. Sharing Your Information

UNACABZ upholds a strict policy against selling, renting, or trading your personal information to third parties for their marketing purposes. Your trust is paramount to us. However, in specific and limited situations, we may share your information as necessary to provide our services or comply with legal obligations:

• With Assigned Drivers: Personal information relevant to your booking (e.g., name, pickup/drop-off locations, contact number) is shared with the driver assigned to your service to ensure smooth and efficient transportation.
• With Payment Service Providers: If you opt for online payment methods, your payment details will be securely shared with trusted third-party payment processors to complete transactions.
• Legal and Regulatory Requirements: We may disclose your information if required by Sri Lankan law, court orders, or other governmental regulations.
• To Protect Our Services and Users: In situations where it is necessary to protect the safety, rights, or property of UNACABZ, our customers, or the public, we may share relevant information.

4. Data Security

We are dedicated to safeguarding your personal information from unauthorized access, misuse, alteration, or disclosure. UNACABZ implements a range of robust security measures designed to protect your data, including:

• Secure Communication Channels: Utilizing encryption technologies to protect data transmitted between your browser and our servers.
• Limited Access to Customer Information: Restricting access to your personal data to only those employees and partners who require it to perform their duties.
• Website Security Monitoring: Employing continuous monitoring and security protocols to detect and prevent potential threats.

While we strive to use commercially acceptable means to protect your personal information, it is important to acknowledge that no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we take strong precautions, we cannot guarantee absolute security.

5. Cookies and Website Tracking

Our website, www.unacabz.com, may utilize cookies and similar tracking technologies to enhance your browsing experience and gather information about how you use our site. Cookies are small data files stored on your device that help us:

• Understand Website Traffic: Analyze which pages are most popular and how users navigate our site.
• Improve Website Performance: Optimize loading times and overall site functionality.
• Remember User Preferences: Store your settings and preferences for future visits, making your experience more personalized.

You have the option to accept or refuse cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, disabling cookies may affect the functionality and features of our website.

6. Third-Party Links

Our website may contain links to external websites that are not operated by UNACABZ, such as travel platforms, payment gateways, or tourism information sites. Please be aware that we have no control over the content, privacy policies, or practices of these third-party sites.

We strongly advise you to review the Privacy Policy of every site you visit. UNACABZ is not responsible for the privacy practices or the content of any third-party websites.

7. Your Privacy Rights

As a user of UNACABZ services, you have specific rights regarding your personal information. We are committed to facilitating these rights:

• Right to Access: You have the right to request access to the personal information we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete personal information.
• Right to Erasure (Right to be Forgotten): You may request the deletion of your personal data, subject to certain legal obligations or legitimate interests.

To exercise any of these rights, please contact us directly using the contact details provided below. We will respond to your request in accordance with applicable laws.

8. Children’s Privacy

Our services are intended for individuals who are 18 years of age or older, or for minors with explicit parental or guardian consent. UNACABZ does not knowingly collect personal data from children under the age of 18 without such consent. If we become aware that we have inadvertently collected personal information from a child without verifiable parental consent, we will take steps to delete that information from our records.

9. Changes to This Privacy Policy

UNACABZ reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, or legal requirements. Any revisions will be posted on this page, and the “Last Updated” date at the top of the policy will be revised accordingly.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any modifications signifies your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or require further clarification regarding this Privacy Policy, our data handling practices, or wish to exercise your privacy rights, please do not hesitate to contact us. We are here to assist you.

Thank you for choosing UNACABZ. Your privacy is our priority.